What information we collect and why

When you deal with us, the personal information we collect about you may, among other things, include details of your name, date of birth, current and previous addresses, telephone/mobile phone number, e-mail address, bank account and commercial credit reference details, occupation and driver's licence number.

It may also include details of the services or products we provide to you, as well as the status of those services or products. If you are present on one of our sites, we may also collect personal information relating to your visit.

We collect this information for purposes which include:

• to provide relevant services and products to you
• to administer and manage those services and products, including charging, billing and collecting debts
• to conduct appropriate checks for commercial credit-worthiness and fraud
• to promote and market to you other services or products which we consider may be of interest to you, unless you contact us and tell us not to do so
• to ensure that we maintain a safe working environment

How we collect your information

We collect personal information directly from you wherever possible. This includes information you provide when you request a quote, place an order, visit our sites, or communicate with us by phone, email, or online forms.

We may also collect personal information from third parties, including credit reporting agencies, business partners, and publicly available sources, where it is necessary to provide our services or fulfil our legal obligations.

How we store and protect your information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use a range of physical, electronic, and procedural safeguards to protect the personal information we hold.

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

Disclosure of your information

We may disclose your personal information to third parties in connection with the purposes described in this policy, including:

• our related bodies corporate and business partners
• suppliers, contractors, and service providers who assist us in operating our business
• credit reporting agencies and other organisations involved in debt recovery
• government authorities and regulators as required by law
• professional advisers such as lawyers, accountants, and auditors

We do not sell your personal information to third parties for marketing purposes.

Cookies and website usage

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. You may configure your browser to refuse cookies, however this may affect the functionality of some parts of our website.

We may also use analytics tools that collect anonymised data about website usage to help us improve our services and content.

Your rights and accessing your information

Under the Australian Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, or if you have any concerns about how we handle your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

If you believe we have breached our obligations under the Privacy Act, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The date at the top of this page indicates when the policy was last revised.